Congratulations on your new Iridium Satellite phone. This page has everything you need to become familiar with your Iridium handset and how you can get help when you need it.

IRIDIUM DIALING INFORMATION

Dialing from you iridium phone to the PSTN (public telephone network):
00 + destination country code + PSTN phone number + ok
(example: 00 1 604 523 4141)

Dialing from the PSTN (public telephone network) to your Iridium phone:
Origination country’s international access number + Iridium phone number + ok
(example: 011 8816 XXXXXXX)

Iridium Satellite Service

As an Iridium Tier One Authorized Partner, Infosat
offers 24 Hour Customer Support, 7 Days a week to
assist to Infosat customers with their Iridium
devices and service.

Iridium Handset Usage:

Every phone call from an Iridium phone must be dialed in
an international format.

• Begin all phone numbers with 00 or
  + (the international access code from the Iridium Network.)
• To Dial Out: (00) + (country code) + (area code) +
  (phone number), Press the “OK” button. Ex. To call to
  Infosat in Calgary phone number dial,
  (00+1+403-543-8188)
• To Receive a Call: Press “OK” to receive or end calls
• Test Your Satellite Phone at No Charge:
  (00+1+480-752-5105)
• Access Your Personal Mailbox if applicable: Dial your
  Iridium Phone Number (8816-XXX-XXXXX) from your
  handset
  • Check the Balance of Your Prepaid Plan at no cost:
    Dial (2888) from your ISU to receive a voice update in
    English
    Send a blank SMS to (2888) in order to trigger an
    automatic update in English via text message (only
    available on Iridium 9555 – 9505A handsets)
    Infosat’s 24 Hour Customer Support Includes.
• Access to Infosat’s Online Customer Service Center:
  https://customer.infosatportal.com;
• Billing inquiries;
• Technical and troubleshooting inquiries;
• Support for warranty service and RMA repairs;
• Assistance with lost, stolen or damaged hardware or SIM
  Cards.
• Product and Network Support 24 hours a day, 7 days a week

English and French language support available globally, toll
free in Canada & USA.

Contact Infosat in the Following Ways:

You may contact Infosat 24 Hour Customer Service Technicians
using any of the following methods:

1. Toll Free from land lines in Canada & USA: 1-800-207-5759;
2. Call Infosat 24 Hour Support Directly: 403-543-8199;
3. Iridium Satellite Unit (ISU) foll-free Access: 8111;
4. Email Infosat Customer Support: Support@Infosat.com;
5. Fax Infosat Customer Support: 1-877-313-5701.

Coverage on the Iridium Network:

The Iridium Network offers truly global coverage, however for
optimum results it is recommended that users:

• Check your Line-of-Sight, that means no object, building or
  natural feature should come between the antenna and
  satellite;
• Call from an Open Horizon as buildings, trees, mountains, and
  other structures may impact strength of the signal available to you;
• Iridium handsets are not intended for indoor use;
• As the position of Iridium satellites change, continue monitor the signal strength throughout your call.

Prepaid Replenishment:

Prepaid customers have several options when replenishing
prepaid cards prior to expiry:

• Contacting original Infosat Channel Partner Dealer;
• Contacting Infosat’s Order Desk toll-free at 866-921-6339
  (8:00 AM – 5:00 PM MST);
• Contacting Infosat Communications toll-free at 888-524-3038;
• Dialing 8111 from their Iridium handsets.

Iridium Voice Mail Set-up Instructions
1) Programming the Voicemail number into the “Envelope” option of the handset.
Press the [Envelope] key, “Call Voicemail, select?” will appear.
Scroll with the left/right arrows keys [< or>] until “Message settings, view options?” appears.
Press [OK], “Voicemail number, select?” will appear.
Press [OK], enter the Iridium general voicemail number, 00881662990000.
Press [OK], a check mark with the word “completed” will appear.
Hold on to the [C] (clear) key to return to the default screen, “Iridium”, continue to activating “Call Forwarding Unavailable”
2) Activating “Call Foiwarding Unavailable” to voicemail.
*Phone has to be powered ON, registered, and have strong signal strength (at least 2 to 3 bars)
Press the [Menu] key, scroll with the left/right arrow keys[< or>] until “Call Related Features” appears.
Press [OK], scroll down until “Call Forwarding” appears.
Press [OK], scroll down until “Forward When Unavailable” appears.
Press [OK], “Please Wait” will then appear, wait for a while until “On” appears.
Press [OK], scroll down until “Voicemail” appears.
Press [OK], “Please Wait” will then appear, wait for a few seconds until “Call Forward On” appears.
“Forward When Unavailable” then appears, hold on to the [C] button to return to the default screen.
Accessing your Personal Mailbox (retrieving your voicemail}
By default, your password is the last 7 digits of your Iridium phone number.
(With the optional “follow-me paging” service, it is the last 7 digits of your pager number)
*NOTE: When the Iridium general VM number, 881662990000, appears on your phone or pager, that means
you’ve received a new voice message.
1) Dialing the Iridium general voicemail number using the Envelope key on your Iridium handset.
*Phone has to be powered ON, registered, and have strong signal strength (at least 2 to 3 bars)
Press the [Envelope] key, “Call Voicemail, select” will appear.
Press [OK], this will automatically call the Iridium general voicemail number, 8816-629-90000.
Wait for the Iridium voice prompt asking you to “re-enter the Iridium phone number you are trying reach”.
Enter your Iridium phone number; you will then be forwarded to your personal voicemail greeting.
Press the [*] key to interrupt the greeting, and then enter you password to access your personal mailbox.
Follow the voice prompts for menu options.
2) Dialing your Iridium phone number using your Iridium handset.
*Phone has to be powered ON, registered, and have strong signal strength (at least 2 to 3 bars)
Dial your phone number and wait for your personal voicemail greeting. (00-8816-314-xxxxx)
Press the [*] key to interrupt the greeting, and then enter your password to access your mailbox.
Follow the voice prompts for menu options.
3) Dialing your Iridium phone number using a landline (PSTN) phone.
Dial your phone number and wait for your personal voicemail greeting. *Note: calls from a landline phone
are considered to be international long distance calls, so you need to dial 011 before your phone number
(011-8816-314-xxxxx).
Press the [*] key to interrupt the greeting, and then enter your password to access your mailbox.
Follow the voice prompts for menu options.
4) Dialing your toll-free 866 number using your Iridium handset or a landline phone.
Dial your toll-free 866 # and wait for the Iridium voice prompt. *Note: dialing your toll-free 866 # will
forward you to the Iridium general voicemail box, NOT your personal voicemail greeting.
Enter you Iridium phone number (8816-314-xxxxx).
Press the [*] key to interrupt your greeting, and then enter your password to access your mailbox.

Files:

INFOSAT – IRIDIUM WELCOME PACKAGE