Submit a Complaint
If you have a complaint or concern to share with Infosat, please complete the form below and click the Submit Complaint button. Your concern/complaint will be escalated to our Management Team for resolution and a representative from Infosat Communications will reach out in response to your submission via your preferred contact method.
Have you spoken to Infosat Management about your complaint/concern and it has not been resolved?
The Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.